Features of Innovation Processes in Public Administration Sector in Conditions of Digital Transformation of Russian Economy

In the context of economy digital transformation, the development and implementation of projects to introduce innovations into the public administration sector are key tools for improving the quality of public services. This determines the relevance of studying the features of innovation processes and tools for managing them in the process of developing e-government. The article analyzes the directions of transformation of the processes of providing public services using technological and organizational innovations in the context of the public administration sector digitalization. The aim of the study is to further develop theoretical and methodological approaches to innovation and innovation processes in the public administration sector. In accordance with the aim of the study, the authors defined innovations in the public administration sector, presented their classification and identified their differences from innovations in the business sector. An analysis of the reasons hindering the introduction of innovations in the public administration sector was carried out. The growing role of interactions between government bodies and recipients of public services in ensuring the quality of the latter and in activating innovative processes in the sector being studied is substantiated. The author’s methodology for calculating the integral indicator of the effectiveness of interactions between government bodies and recipients of public services using the index method is presented. Conclusions are drawn about the possibility of using the proposed methodology in the development of program documents of the Russian state aimed at further developing e-government and improving tools for monitoring the quality of public services. To solve the research problems content analysis and system analysis were used, which made it possible to identify the features of innovation and innovative processes in the public administration sector and to justify the need for reengineering of the administrative processes. The obtained results can be used in further researches devoted to project management tools for reengineering administrative processes using digital innovations.

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